Improving services, knowledge and practice
Practice Improvement Training
We support staff teams to understand legislation and embed person-centred, strengths-based practice into everyday work.
Our training focuses on real practice — from communication and report writing to care planning, reviews, and records. Sessions can address a specific area for improvement or take a wider look at how practice is delivered across your service.
If you’re aiming to create a more inclusive organisation, we also offer specialist training in cultural deafness, accessibility, inclusive communication, and advocacy, including statutory and non-instructive approaches.
​
Courses Include:
-
Person-centred and strengths-based practice
-
Advocacy: approaches and techniques
-
Effective and inclusive communication
-
Creative engagement: person-centred community approaches
-
Co-production: what it is, what it isn’t, and why it matters
-
Making co-production work: practical, facilitated sessions with clear goals and meaningful outcomes
-
Person-centred report writing
-
Person-centred planning tools and approaches
-
Cultural deafness, accessibility, and compliance
-
Understanding trauma and vicarious trauma
-
Understanding stress, burnout, and vicarious trauma
-
Trauma-informed practice and trauma-informed organisations
-
Neurodiversity and Inclusion
-
Self-neglect
-
Managing behaviour and difficult interactions
-
Working with and understanding challenging interactions
-
Coaching and mentoring
-
Team building: on the path to success
We also offer bespoke practice improvement training, tailored to the needs of your team and areas of concern. Our clients tell us this approach leads to stronger teamwork, increased confidence, and more consistent, person-centred care.
Understanding Trauma, Vicarious trauma and becoming trauma informed​
This training helps staff understand trauma, its impact, and how to work in ways that promote safety, trust, and recovery — for the people they support and for themselves.
Session Content
-
What trauma is and how it affects health, behaviour, and life outcomes
-
How trauma can present in behaviour and communication
-
Understanding post-traumatic growth and resilience
-
Adopting trauma-informed practices in everyday work
-
Using strengths-based approaches, including the GROW model
-
Exploring the five domains of post-traumatic growth in practice
-
Understanding compassion fatigue, burnout, and vicarious trauma
-
Protecting wellbeing through reflection, self-assessment, and supportive systems
-
Building trauma-informed teams and organisations.
Sessions can be delivered as half-day or full-day training and are tailored to your organisation, workforce and priorities.
Legislation Training
From Compliance to Confident Practice
our legislation training supports health and social care services to meet regulatory requirements while delivering high-quality, person-centred care. Sessions are aligned with best practice and the expectations of the Care Quality Commission (CQC), helping staff understand not just what the law says, but how to apply it confidently in day-to-day practice.
Training is practical, reflective, and rooted in real-life scenarios, supporting safer decision-making, improved outcomes, and stronger evidence for inspection.
​
Our Legislation Training Includes:
​
Person-Centred Services & Care Planning
Focuses on placing individuals at the centre of their care by tailoring support to their needs, wishes, and strengths. Training covers effective communication, respect, and the development of meaningful, personalised care plans that promote dignity, independence, and positive outcomes.
​
Mental Capacity Act & DoLS
A clear, practical breakdown of the Mental Capacity Act and Deprivation of Liberty Safeguards. Topics include:
-
The purpose and principles of the Act
-
Understanding capacity and executive capacity
-
What makes a robust capacity assessment
-
Best interest decision-making
-
Least restrictive practice in real-world settings
-
Common challenges, dilemmas, and relevant case law
​
The Care Act (Strengths-Based Practice)
Explores the Care Act in practice, focusing on wellbeing, strengths-based assessments, and person-centred support planning. Staff gain a clearer understanding of their legal duties and how to evidence good practice.
​
Legislation into Practice/Duty of Care
A practical session exploring how legislation translates into everyday decision-making. Supports staff to confidently apply the law, challenge poor practice, and strengthen service delivery.
​
Delivery Options
We offer flexible delivery, including taster sessions, half-day, and full-day training, tailored to your organisation and workforce.
​
Safeguarding Training
Our Level 3 Safeguarding courses support staff to meet their statutory duties and apply safeguarding legislation confidently in practice.
​
Course Content
-
Key safeguarding legislation and legal duties
-
Types of abuse and neglect, including signs and indicators
-
Safeguarding Adults Reviews and Child Safeguarding Practice Reviews
-
Learning from case studies and serious incidents
-
Roles and responsibilities within your organisation and across multi-agency partnerships
-
​
Training is bespoke, interactive and reflective, giving staff the confidence to identify concerns, respond appropriately, and work effectively with other professionals.
​
Additional Safeguarding Training
We also offer specialist sessions for Safeguarding Managers and Leads, focusing on leadership, decision-making, and oversight of safeguarding practice.
Co-production as a Model for Change
​Co-production works best when it is more than consultation or one-off engagement. This service supports organisations to embed co-production as a way of working, strengthening relationships between services and communities and supporting meaningful, sustainable change. We offer a facilitated training and support package designed for local authorities, health partners, Voluntary, Community and Social Enterprise (VCSE) organisations, and people with lived experience working together. The approach combines shared learning, honest reflection and practical tools. Typically, the work includes:
-
Building a shared understanding of what co-production is (and isn’t)
-
A guided co-production self-assessment to explore strengths, gaps and priorities
-
Developing shared values and ways of working and how these show up in practice
-
Strengthening governance, feedback loops and measures of success
-
Optional follow-up support to help embed learning and maintain momentum
Delivery is bespoke, flexible and can include in-person facilitation, online check-ins, and follow-up sessions, depending on need.
Consultancy and Service Development
Our consultancy support helps organisations review, strengthen, and develop services through collaborative and practical approaches.
​
We can support you to:
-
Consult with staff to explore proposed changes and gather meaningful feedback
-
Co-produce services and support the development of self-advocacy groups
-
Review policies, procedures, and the quality of documentation, including care plans
-
Audit services against your requirements, identifying strengths, gaps, and opportunities for improvement
-
Develop targeted training and support in response to audit findings
Our approach is collaborative, strengths-based, and focused on achieving measurable improvements in quality and compliance.
